We are committed to protecting your privacy, this means we only use the information we collect about you in order to process your order with efficiency and to tell you about our services. We are committed to protecting your privacy and keeping all personal details confidential.
Mode Fire & Security Ltd is our trading name. Our Company registration Number is 10490197 and our registered office is at 8 Howleys Close, Riverside, Manchester, M44 6RY. Our Phone number is: 0161 776 1331
Why do we collect personal information?
We collect personal data for the purpose of quoting for and installing security systems at our clients’ premises. Additionally we keep and process Personal data so that we can respond to activations and arrange for services and other related operational reasons.
What Personal Information do we collect?
Initially we will collect your name and address and contact details. This is so we can visit your address in order to carry out a survey and quote. We will then communicate the quote to you via your contact details. If the quote is accepted we will then return to carry out the installation. We will retain your records for as long as you remain our client. This will allow us to book services and respond to call outs. If your system is “remotely monitored” we will also collect Key holder details and passwords so you can talk to the Alarm Receiving Centre (ARC).
If you cease to be a client we will retain your records for a period of 5 or 10 years (some records have to be retained for 10 years to comply with legal requirements). This is in case you get back in touch with us. It will benefit both parties if we know what we have fitted and hold a history of site visits.
If you are no longer a client and you want us to delete your data just let us know and we will tell you what we can legally delete.
Who will we share your Personal Information with and why?
We will only share your personal data with a third party if we have your consent to do so, if it is necessary to fulfil contractual obligations to you, or if we are obliged to do so by law (e.g. Police investigation).
Below is a List of the Data Processors we are likely to use. The list may not be exhaustive but includes all the major parties we deal with. As you will see they are necessary for us to complete our contractual obligations. We do not share your data with marketing organisations.
- NSI (National Security Inspectorate) who are our governing body and have to review a cross section of our records. Here is a link to their Privacy Notice https://www.nsi.org.uk/privacy-notice/
- EMCS and Aim who are our ARC’S. They need the information to respond to activation’s or faults on your system. Here is a link to their privacy notice: https://www.emcs.co.uk/privacy-policy and
- Your Local Police force – only where a URN is required.
- The Fire Brigade- only in an emergency on a monitored fire alarm.
Marketing and the use of your Personal Information
We will only market services and products to you if we have your consent and at any time you can contact us and withdraw that consent and we will update our records accordingly.
Accuracy of your Personal Information
We work hard to make sure the data we hold is accurate, if you believe that the data we hold may be inaccurate then please contact us and we will correct any inaccuracies.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.
Under the General Data Protection Regulations 2016, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
We have reviewed our process and the information we hold and why and we have explained them in outline above. We have assessed that the legal basis upon which we keep and process the data is a combination of contractual interests and legitimate interests. Furthermore some of the data has to be retained to fulfil our legal obligation.
You have the right to request to see this information and to correct any errors we may have. If you are unhappy with any of our actions relating to your personal data you can complain to us in the first instance or to the ICO if we don’t resolve your issue. Your personal data will be collected from you and not a 3rd party.
Other web sites
This Policy was last updated in May 2018 and will be reviewed as appropriate, or no later than annually.
“Cookies” – What are they? How do we use them?
Many websites use “cookies” to help to improve the service provided on the website.
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use “cookies” only to gather statistics – such as, how long our users browse on each section of our website. This information enables us to better design areas of our website. Other than this, we do not store information in the cookie and use it for any other purpose, or pass on personal data to any other parties.
With most internet browsers (for example Microsoft Internet Explorer or Google Chrome Navigator) you can erase cookies from your hard drive, block all or some cookies or receive a warning before a cookie is stored. Please refer to your browser’s help screen to learn more about these functions. Denial of a traffic log cookie should not prevent you from using one of these sites. You can delete the files that contain cookies that you have already accepted from your hard drive.
Cookies we use:
- internal tracking / remember your preferences
- wordpress is installed
- google analytics is installed
- social bookmarking plugins may be installed which may contain cookies
- youtube / vimeo videos may be embedded which may contain cookies